PMP_第4章章节试题

单选题 （每题1分，共26道题）

1、 [单选] 一个项目已经结束，新系统已正式上线并完成了所有的验收程序。客户要求项目经理调查系统用户流失率高的原因并及时解决。项目经理发现是运营团队不熟悉新系统而导致服务用户的响应慢造成的，项目经理应进行哪一项？
A project has been completed, the new system has been officially launched and all the acceptance procedures have been completed. The customer requests the project manager to investigate the reasons for the high turnover rate of the system and solve it in time. The project manager found that the operation team was not familiar with the new system and caused the slow response of service users. Which item should the project manager carry out?

•  A：要求项目团队评估根本原因，纠正问题并记录经验教训； Ask the project team to evaluate the root cause, correct the problem and record the lessons learned;
•  B：审查收尾文件，确认已按合同要求完成了知识转移工作，将结果报告给客户； Review the closing documents, confirm that knowledge transfer has been completed according to the requirements of th