How to capture Microsoft logs IE Activex issue

Please follow the action plan to get the logs for further analysis. There are 3 parts of the plan. Please do them one by one. Please close and reopen all the tools, IE windows before you capture the logs for another scenario.

Please follow all the steps for all scenarios. Please create 3 folders named “Normal log”(contains working and non-working folder), “iexploreIDNA”(contains working and non-working folder) and “IEinstallIDNA”. Copy the collected logs into corresponding folders.

Then compress the 3 folders and upload them to the workspace. Thanks in advance.

Log folder structure

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Prerequisite

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1.       Download IEDigest from: https://www.microsoft.com/en-us/download/details.aspx?id=51694

2.       Download(Need to install) Network Monitor from: https://www.microsoft.com/en-sg/download/details.aspx?id=4865

3.    Download(Need to install) Fiddler from Download Fiddler Web Debugging Tool for Free by Telerik

4.    Download Process Monitor from https://technet.microsoft.com/en-us/sysinternals/processmonitor.aspx     

5.    Download the Wininet.zip from http://bianchuan.azurewebsites.net/wininet.zip to the machine.

6.    Download Process Explorer from https://technet.microsoft.com/en-us/sysinternals/processexplorer.aspx

1) Normal Logs(For working and non-working scenarios)

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1.       Double click IEDigest.exe, click Create Report button, it will create a folder called: “IEDigest” on your desktop. Please help copy it to Normal Logs\working or non-working folder.

2.       Run Command Prompt as administrator.

3.       Cd to the folder “wininet”.

4.       Run command start.cmd and please wait till you see the status is running.

 

5.       Open Network Monitor(Run as administrator), click New Capture -> Start.

6.       Open the application “Procmon.exe”(Please run as administrator).

7.       Close all browsers. Start Fiddler.

8.       Click Tools -> "Clear WinINET Cache".

9.       Click Tools -> "Clear WinINET Cookies".

10.   Click Tools -> "Fiddler Options", on HTTPS tab, check “Capture HTTPS CONNECTS” and “Decrypt HTTPS traffic” and click OK button.

11.   Click "Browse" on the panel to start IE and try to reproduce the issue.

12.   Click File | Save | All Sessions to .SAZ file. Please help save it to Normal Logs\working or non-working folder.

13.   Save the log of Network Monitor as CAP file. Please help save it to Normal Logs\working or non-working folder.

14.   Please go back to the Procmon.exe and select file tab and click the option “Save” -> All events -> OK to save the log file(.PML file). Please help save it to Normal Logs\working ornon-working folder.

 

10.   Get back to the Command Prompt. Run command stop.cmd and wait till the process is finished.

11.   There will be 2 files generated in the folder “wininet”. Please help copy it to Normal Logs\working or non-working folder.

2)Iexplore.exe IDNA(For working and non-working scenarios)

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1.           Download TTT from http://bianchuan.azurewebsites.net/TTT_x86_x64_external.zip Unzip the file to c:\

2.           Create a folder to store TTT output file. (for example c:\tttoutput)

3.           Close All IE windows.  

4.           Launch IE. Open Process Explorer, please drag the icon to the Tab Window(Highlighted in red), then you can get the PID of the IE tab process which is highlighted. In my case the PID of the IE tab process is 136980.

5.           Run CMD as administrator.

6.           In the command window, CD to C:\TTT_x86_x64_external\x64 or x86(based on your OS), then run the following commands, the highlighted part should be the PID of the IE tab process.

              tttracer -attach 136980 -bg -noUI -dumpFull -out c:\tttoutput

7.          Wait until the command is returned (Means we see we can enter command again)

8.          In the IE tab, please open the page to load WebEx module. For non-working scenario, stop when starting meeting blocked. For working scenario, stop when you open the WebEx window(The module loaded successfully).

8.           In the command window, CD to C:\TTT_x86_x64_external\x64 or x86(based on your OS), then run the following commands

              tttracer -stop all

9.          Close IE.

10.        Please help copy it from c:\tttoutput to iexploreIDNA\working or non-working folder.

3)IEInstal.exe IDNA(For non-working scenario)

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1.            Close All IE windows.     

2.            Run CMD as administrator.

3.            In the command window, CD to C:\TTT_x86_x64_external\x64 or x86(based on your OS), then run the following commands

                tttracer -dumpfull -onlaunch IEInstal.exe -out c:\tttoutput

4.            Launch IE. Reproduce the issue.

5.            Close IE.

6.            In the command window, CD to C:\TTT_x86_x64_external\x64 or x86(based on your OS), then run the following commands

                tttracer -delete IEInstal.exe

7.            Please help copy it from c:\tttoutput to IEinstallIDNA\working or non-working folder.

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